Job Title: Content & Operations Manager
Location: Belfast (In-office with flexible working options)
Type: Full-time, Permanent
Salary: Competitive, based on experience

About Us

We’re a leading Belfast-based marketing agency, committed to producing innovative content and exceptional brand experiences for a range of clients. With 30 years of experience, we combine creativity with strategy, delivering top-tier video, design, web, and social media solutions. Now, we’re seeking a Content & Operations Manager to help us deliver even more impact as we scale.

The Opportunity

As our Content & Operations Manager, you will play a critical role in orchestrating client projects and managing our busy team. This role demands someone who is both creative and practical—a strong character with a results-driven mindset who knows how to bring structure and consistency to a fast-moving, passionate team. You’re a people person who loves both the creative and operational sides of marketing, and you aren’t afraid to roll up your sleeves to help create content alongside the team.

Key Responsibilities

• Client & Project Management: Serve as the primary client contact, consistently meeting expectations and delivering results. You’ll oversee projects end-to-end and ensure that monthly content performance reports deliver actionable insights.
• Results-Driven Coordination: Lead weekly team meetings, tame a creative (and sometimes messy) team, and maintain high standards for all output across video, design, and web projects.
• Content Calendar Management: Ensure our clients are always set with a minimum of one month’s planned content, including social posts, statics, videos, and carousels that speak to brand goals.
• Direct Content Creation: Jump in as needed to support day-to-day production, whether that’s filming with the team, recording voiceovers, or creating additional social content.
• Outreach & Engagement Management: Develop automated LinkedIn DM strategies, execute email outreach, and build client relationships in line with our growth objectives.
• Data & Analytics: Track engagement analytics to make data-driven adjustments that keep clients’ brands visible, relevant, and effective.
• Process Improvement: Create systems to streamline workflow, monitor project status, and address areas of improvement.

Who You Are

• Strong & Driven: You have a presence that clients can rely on and a natural talent for keeping a team focused and on track.
• Experienced Manager with a background in content creation and production, ideally within an agency or creative setting.
• Content-Creator at Heart: You can jump into filming, recording, and producing content alongside the team, lending your creative touch and eye for detail.
• Presentable & Engaging: You’re confident in front of a camera, with strong presentation skills and an approachable personality.
• Tech-Savvy & Organised: Skilled in project management tools like Monday.com and social media schedulers, with an understanding of automation for outreach.
• Client-Focused & Results-Oriented: You understand that, ultimately, the client is the boss, and everything we do is aimed at delivering measurable value and positive outcomes.

What We Offer

• Creative Freedom: Bring your strategic insights and unique creative approach to our projects.
• Impactful Work: Drive results for diverse brands in social, video, and web.
• Growth Opportunities: Develop your leadership, content production, and project management skills in a fast-paced environment.
• Collaborative Team: Join a dynamic team that values your perspective and encourages innovation